Jiniku Exchange and Returns policy
It is important to us at Jiniku that you are happy with your purchase. Our business grows from our satisfied customers.
If you like our products please tell others, however, If you are not totally satisfied, please let us know.
We are happy to exchange or give you a refund if you are not completely happy with your purchase on the basis that:
1. All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
2. We are first notified by email before sending the product back to us.
3. Your return must be received by us within seven (7) days from the date of delivery.
4. Item is sent back to us via registered post or another form of trackable method. (ie. courier)
5. items is packaged safely and securely as we can not accept exchanges that have been damaged through transit.
6. Return postage cost is the responsibility of the customer.
Returns: Goods should be returned in their original condition and packaging within 7 days of receipt.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given.
This will be determined by Jiniku.
Clearence stock: Please note, there is no exchange or repair offered on sale goods. In this instance, goods are purchased at a greatly reduced price because the goods are clearance or seconds stock.